Return Policy
Updated: 2026-04-17
This Return Policy explains how Zentline handles refunds, subscription cancellations, and payment issues for digital products and SaaS subscriptions.
By purchasing or renewing a paid plan, you acknowledge that Zentline provides its paid digital products on a no-return, no-refund basis, subject only to the limited exceptions below.
1. Digital Products and Services
Zentline provides digital software, online features, and subscription-based services. We do not sell or ship physical goods.
2. General No-Refund Policy
All sales are final. Due to the digital nature of our products and immediate access, refunds are not provided.
This no-refund policy applies to completed purchases, subscription renewals, partial billing periods, unused time, and purchases made by mistake after access to the Service has been activated.
There are no shipping costs associated with our products, and therefore no shipping refunds apply.
Canceling a subscription stops future renewals only and does not create a refund for the current billing period.
3. Limited Exceptions
We may review requests on a case-by-case basis if there was a duplicate charge, an incorrect payment, or a verified technical issue that prevented reasonable access to the paid Service.
If you purchased through an app store or another third-party payment provider, that provider's rules may also apply.
Any mandatory rights you may have under applicable law remain unaffected.
4. Technical Problems or Billing Questions
If you experience technical problems or have questions about a charge, subscription, or payment, please contact us at:
5. Policy Updates
We may update this Return Policy from time to time. The latest version will always be posted on this page with a revised "Updated" date.